Privacy Policy

Privacy Policy

Energy By Nanea

126 Shadow Mountain Dr, Suite E  ·  El Paso, TX 79912  ·  (915) 205-8554

energybynanea.com

Effective Date: June 13, 2026  ·  Last Updated: June 13, 2026

1. Introduction

Energy By Nanea (“we,” “us,” or “our”) is committed to protecting the privacy of everyone who visits our website at energybynanea.com, books a class, or interacts with our studio. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using our website or submitting your information through any of our forms, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

2a. Information You Provide Directly

•  Full name and contact details (email address, phone number)

•  Class preferences and fitness interests

•  Messages or inquiries submitted through our contact forms

•  SMS opt-in consent selections (marketing and/or non-marketing)

2b. Information Collected Automatically

•  IP address and browser type

•  Pages visited and time spent on each page

•  Referring URLs and general geographic location (city/region level)

•  Device and operating system information

2c. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and remember your preferences. You may control cookie settings through your browser. Disabling cookies may limit some functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

•  To confirm and manage class bookings and appointments

•  To send appointment reminders, rescheduling notifications, and post-class follow-ups

•  To respond to your questions and provide customer support

•  To send promotional offers, class announcements, and studio updates to contacts who have provided express marketing consent

•  To improve our website, class offerings, and overall member experience

•  To comply with legal obligations and enforce our Terms of Service

4. SMS Text Messaging & Consent

Energy By Nanea operates an SMS messaging program to communicate with clients who opt in through our website forms. We send two categories of messages:

Non-Marketing Messages (Transactional)

Sent to contacts who select the non-marketing consent checkbox. These include:

•  Class booking confirmations

•  Appointment reminders (24–48 hours before your class)

•  Rescheduling or cancellation notifications

•  Post-class follow-up messages

•  Account and billing information (e.g., payment confirmations)

Marketing Messages (Promotional)

Sent only to contacts who separately select the marketing consent checkbox. These include:

•  Special offers and discounts

•  New class announcements

•  Seasonal promotions and loyalty rewards

•  Referral incentives and studio updates

Opt-Out & Help

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one confirmation message and no further texts. To re-subscribe, text START at any time. For assistance, reply HELP and a team member will respond.

Message Frequency & Rates

Message frequency varies based on class activity and promotions. Standard message and data rates may apply depending on your wireless carrier and plan.

5. SMS Data — Non-Sharing Policy

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Additionally:

•  No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

•  Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services we use to operate our SMS program.

•  We do not sell, rent, lease, or trade your mobile number or SMS consent data to any outside party.

•  Consent to receive SMS messages is never a condition of purchasing a class or any service from Energy By Nanea.

6. How We Share Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

•  Service Providers: We work with trusted service providers who help us operate our business (e.g., scheduling software, payment processors, email platforms, SMS delivery providers). These providers access your data only to perform services on our behalf and are contractually prohibited from using it for any other purpose.

•  Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights and safety of our clients and business.

•  Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity subject to the same protections described in this policy.

We do not share, sell, disclose, or transfer your personal information to affiliates, data brokers, or any other third parties for advertising, marketing, or lead-generation purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

•  Encrypted data transmission (HTTPS/TLS) on our website

•  Access controls limiting who within our organization can view personal data

•  Regular review of our data collection and storage practices

No method of data transmission over the internet is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at (915) 205-8554 or through our website.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

•  Access: Request a copy of the personal information we hold about you.

•  Correction: Request that we correct inaccurate or incomplete information.

•  Deletion: Request that we delete your personal information, subject to certain legal exceptions.

•  Opt-Out of Marketing: Unsubscribe from SMS marketing messages at any time by replying STOP, or from email marketing by clicking the unsubscribe link in any email.

To exercise any of these rights, contact us at [email protected] or (915) 205-8554. We will respond within 30 days.

9. Children’s Privacy

Our services are intended for individuals 13 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has submitted personal information, we will delete it promptly. If you believe we have inadvertently collected such information, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites (such as our booking platform, Instagram, or Facebook). We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after any change constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out:

Energy By Nanea

126 Shadow Mountain Dr, Suite E

El Paso, TX 79912

Phone: (915) 205-8554

energybynanea.com/privacy-policy

© 2026 Energy By Nanea  ·  El Paso, TX  ·  All rights reserved.